FAQ
Frequently Asked Questions (FAQ)
We’ve compiled a list of common questions to help you understand our services better. If you have any additional inquiries, feel free to contact us.
1. General Questions
Q: What is SaMeReaL?
A: SaMeReaL is a professional service provider specializing in Shopify store creation, branding, logo design, business card creation, social media branding, and China procurement & logistics services.
Q: Who can benefit from your services?
A: Our services are perfect for entrepreneurs, startups, and businesses looking to establish a strong online presence and streamline their operations.
Q: How can I contact you for support?
A: You can reach us via email at support@samereal.ae or through our Contact Us page.
2. Shopify Store Creation
Q: What is included in your Shopify Store Creation service?
A: Our Shopify service includes custom store design, product integration, payment gateway setup, SEO optimization, and mobile responsiveness.
Q: How long does it take to build my Shopify store?
A: Depending on the package, it typically takes between 5–15 business days.
Q: Will I be able to manage my store after it's built?
A: Yes! We provide training and ongoing support to help you manage your store efficiently.
3. Logo & Branding Services
Q: What’s included in the logo design package?
A: Our logo design package includes custom logo concepts, revisions, and final delivery in multiple formats (PNG, JPEG, SVG, PDF).
Q: Can I request revisions for my logo design?
A: Yes! We offer up to 3 revisions depending on the package you choose.
4. Business Card Creation
Q: Do you provide print-ready files for business cards?
A: Yes! All designs are delivered in high-resolution, print-ready formats.
Q: Can I add a QR code to my business card?
A: Yes, QR code integration is available as part of our Standard and Premium Packages.
5. Social Media Branding
Q: What does social media branding include?
A: It includes custom profile images, cover photos, post templates, and content planning for platforms like Instagram, Facebook, and LinkedIn.
Q: Can you schedule posts for me?
A: Yes! Our Premium Package includes content scheduling and management support.
6. China Procurement & Logistics
Q: What is your China procurement service?
A: We help businesses source, verify, and import products from China with the assistance of our trusted partner, Zonta.
Q: Can you handle shipping and customs clearance?
A: Yes, we offer order consolidation, warehousing, and international shipping solutions.
7. Payments & Policies
Q: What payment methods do you accept?
A: We accept PayPal, bank transfers, and other online payment options. Contact us for details.
Q: Do you offer refunds on services?
A: Refunds are subject to our Refund Policy. Please review our terms before purchasing.
Q: Do you provide ongoing support after service completion?
A: Yes, we offer post-service support depending on the package purchased.
Still Have Questions?
If you need further assistance, feel free to Contact Us today!